Mandolay Hotel Guildford

I was given a room upgrade and complimentary chocolate brownie gift on arrival which was appreciated. The room was well appointed, clean and comfortable with Molton Brown toiletries, complimentary water, tea making facilities and biscuits. The breakfast buffet was good with a range of options on offer. The staff were very welcoming and helpful.

I had a superb experience in this hotel. I booked a deluxe room and all my expectations were surpassed. The decor was stylish (wallpaper and carpet), the room was large and it had lovely features such as a stunning mirror and large desk. The bathroom was pristine and I enjoyed the supersize Molton Brown products. Also there were lots of goodies such as popcorn, water and a Nespresso machine. The staff were very friendly and helpful. This feels like a family run hotel and I even had an email asking how they could help me with my day in Guildford. I was sad I had to check out early to go to work!

We love staying here, this was my 4th time as we visit our daughter frequently who is a student. This time we had a free upgrade too. We also brought with us a home made birthday cake for my daughter which needed to stay chilled. Both Scarlet and Ashish are exceptional members of staff, they took care of us and the cake too, nothing is too much trouble, they go over and beyond to make our stay so welcoming. We’re booked to return in July and bringing our elderly parents too for a weekend treat!

I booked parking - and that went pretty smoothly. The room was pretty (nice wallpaper) and had everything I needed - including very nice water flow in the shower. I appreciated the extra touches in the room i.e. a welcome note I ate 2 dinners and 2 breakfasts in the hotel - the food was delicious and the staff always friendly and pleasant. The warm chocolate brownie on check-in was a delicous!

I booked 2 nights, double medium. When I arrived I had been upgraded to an executive. The room was spacious, air con if needed (I run hot) and being winter, plenty heating. My partner came to meet me for lunch. We had this at the hotel. Kenny at the bar was wonderful, personable and exceptional customer service. We sat in the restaurant part and fatima set a table for us as I think we might have been early. She was professional with a friendly nature. She went out of her way to make us feel comfortable, even with the heater out on the porch. Guest relations couldn't have been more helpful. A credit to the hotel. Cleanliness top notch throughout the hotel and rooms. I work in the industry, and I can honestly say I'm impressed. Well done to all. I'm be back again.